Knowledge and Information Services Manager - Law - London
An international law firm has a requirement for a Knowledge and Information Services Manager. This role has responsibility for managing a small close-knit team on a day to day basis, but has wider strategic responsibilities around the continuous development of the firms delivery of research and information services and the adoption and management of technology that underpins the firms wider knowledge management strategy. It is a position that could potentially suit someone with existing management, leadership or mentoring experience, but equally it would represent a great challenge for someone that is seeking to elevate their career to the next level and assume a leadership role. A strong balance of information/research services and a strong grasp of the technologies that underpin knowledge management are essential.
The primary objectives and responsibilities of this Knowledge and Information Services Manager are as follows:
Team Management: Leading the KM team, ensuring all members receive appropriate training to deliver exceptional KM support and customer service.
Knowledge Accessibility: Capture, organize, and facilitate easy access to relevant knowledge for teams.
Knowledge System Development: Drive the advancement and adoption of knowledge systems by engaging with end users to identify their needs and advising on effective KM tools.
Knowledge Sharing Promotion: Encourage legal teams and business services to utilize all available tools for knowledge sharing, providing necessary training and support.
Subject Matter Expertise: Develop a strong understanding of practice areas and jurisdictions to build subject matter expertise.
Current Awareness Updates: Deliver a range of current awareness updates
Research Resource Training: Provide access to research resources and offer induction support for new starters.
Helpdesk / Enquiries Service: Provide KM and Research Services support to the firm.
Client KM Solutions: Collaborate with BD and KM teams to enhance the firm's external client knowledge solutions.
Policy Implementation: Promote and implement policies and procedures that support governance and data management strategies related to knowledge and learning services.
Budget Management: Participate in the preparation, forecasting, and ongoing management of the annual budgets.
Supplier Relationship Management: Maintain supplier relationships, act as the first point of contact for KM procurement requests, manage budget spend reports, and advise on de-duplication strategies.
Analytics Monitoring: Monitor site analytics and report on key performance indicators where applicable.
Collaboration with Business Services: Work with other business services teams to execute the Firm's strategy regarding knowledge, people, and client agendas.
Team Support: Provide coverage for other KM team members during absences to ensure business continuity for internal and external clients
To be a suitable candidate for this role, a mix of the following skills and experience are required:
- Considerable experience in a KM / Information Services role and ideally with experience managing a team or mentoring less experienced team members
- A strong knowledge of current and emerging technologies within the KM sphere and an overarching interest in technology and it's application in legal setting
- A wealth of experience across resources covering both legal and business research
- Highly developed stakeholder management, communication and relationship building skills
- The ability to work in both a strategic and from time to time more hands on role
- A continuous improvement mindset and the ability to identify needs and deliver solutions
- Managing vendor and supplier relationships and ideally experience across expenditure and budgets