Knowledge Management Administrator - Law
Due to an internal promotion, a Knowledge Management Administrator is required by a global law firm with UK Office in Central London. This role supports a Knowledge function comprised of a localised team of 6. This role is very much a support based role covering a number of critical administrative functions such as the delegation of requests for support into the team, assisting with the upload and management of content on the firms intranet, assisting with finance and cost control and operating in a PA capacity. It is a role that would suit someone at the beginning of a career in the KM sector, but would be equally suited to someone who has experience in the capacity of a Legal Secretary or PA
In this Knowledge Management Administrator role, the key responsibilities include, but are not limited to:
- Managing a central KM inbox and allocating or delegating requests as appropriate
- Being the first point of contact for support on KM systems, databases and associated technology platforms
- Assist with diary management, note taking in meetings and acting as a facilitator for meetings, training sessions and associated calendars
- The review, editing and publishing of content on to the firms knowledge portal and creating and managing sites on SharePoint
- Assisting in reporting for departmental spend against budgets and engagement with KM Systems
- Assisting with invoicing and interfacing with supplier and external parties such as training providers
Suitable candidates for this Knowledge Management Administrator role will require the following:
- First class administration and organisational skills, more than likely acquired in a busy administrative or support based role
- Ideally, some experience in a law firm. Someone from a legal secretary or PA role would be of particular interest.
- The ability to work in a fast paced environment where the ability to manage conflicting priorities and to learn new tasks quickly is a key requirement
- Some experience with SharePoint would be a distinct advantage, but is not an essential requirement
- Strong customer facing or stakeholder management skills. The role interacts with lawyers, works collaboratively with the localised team and interacts with external parties
- Strong computer literacy. The role offers full training, but someone who enjoys the challenge of working with a mix of IT systems and platforms would be at an advantage
- Well developed problem solving skills and the ability to identify and address bottleneck or opportunities